How to Create More Genuine Customer Experiences

Business customer service


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Of all the aspects of a successful business, the customer is the most crucial one. All of our decisions and efforts revolve around their preferences and satisfaction. This is why the moment they engage with you and even after closing a transaction, everything should go smoothly for everyone especially for your customer. The customer experience is what you should aim to fulfill and attain. A good customer experience can actually gain you more clients and a bad one can also do the opposite and you might end up losing a large base of clientele. You know there is no magical way you can control a customer’s perspective but there are ways that you can influence it. This is why you should know the best methods on creating those authentic experiences for your audience.



Customers often go through thousands and hundreds of marketing emails every day. It has even come to a point that they begun desensitizing themselves from these messages as actually taking the time and effort to do it would be way too taxing and overwhelming. This is why you should know how to grab their attention from all the other marketing out there. What they want is something closer to home and heart. A lot of marketing ads tend to feel distant and generic, just to sell to a wider audience. What they actually want is a customer experience that feels like it was made for them. This makes them feel like you actually care for them.


Casual Conversations

We tend to think that customers experiences should be taken with too much seriousness that we often loss touch of what’s important. We have to realize that these customers are human too and they expect to be engaging with another person and not a robot. We often emphasize professionalism too much that it has a habit of coming off as too stiff or dull. What we want customers to experience is genuine and personal interactions. We want to make them feel safe and secure with us while also feeling relaxed with our conversations.



What better way for your customers to share and take in other experiences than from other customers from your brand. It is now peak era of digital social media and connecting people is easier than ever. You shouldn’t miss this opportunity to build your own customer community. It gives all of your clients another means of authentic connection and helps spread your brand. People tend to be influenced by the group they’re in and a group full of positive customer experiences may end up having another customer with the same feeling. 




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Fabrizio Colombi

Written by Fabrizio Colombi

Fabrizio serves as a Senior Consultant at Decographic. He's been with our team since 2008.


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