We are at an era of fast-paced technology and modernization where almost anything and everything is expected to be there in an instant. Even visitors on your website generally tend to just stay for an average of a minute, or even less. This is why it comes as a challenge when these clients want to inquire or ask for info without the frustration of delay due to human limitations. People want attention and they usually want it now. This is why real-time chat systems have become such an advantageous tool. You can’t deny it that no matter how man technical service crew you have, they will never possibly be able to cater to all clients especially when they inquire at the same time.